CRM Services

Professional Services Overview

Majestic Consulting Group, Inc. professional services uses CRM software as the tool for our client's success. If implementing a successful CRM system was simple, Majestic would not exist. We assist our client's in simplifying the CRM project so culture change happens gradually for quicker results that will help validate project ROI. Our professional services group are like craftsmen when it comes to building a successful tool for our client's.

Different areas that we will explore are:

• Process (re)engineering
  
• Work flow design
  
• Culture management
  
• Project management
  
• Business alerts
  
• Sales/pipeline Reporting
  
• Activity Reporting
  
• Customer Service tracking
  
• Customer Self-Service
  
• Contract Tracking
  
• Services and Product Tracking
  
• Web accessibility
  
• Other administrative work flow functions that can be automated or simplified

As a client of Majestic Consulting Group, Inc. you can expect the following:

• Timely Response (Service and Support)
  
• Complete Documentation (including a Project Book for all new projects)
  
• Detailed billing
  
• Project Management (Reporting for all new projects and a manager for all project and Ad Hoc work)
  
• Product expertise
  
• Offer you software options (add-on's, add-in's and upgrades) to improve your work flow and increase efficiency
  
• Lunch & Learns (Great for learning more about what your product can do and to network with other users)
  
• Remote Support (Available for clients on support)
  
• Remote Administration (Available for clients on support and type of on-going support required)
  
• Monthly/Quarterly system maintenance plans (Available for clients on support)

Majestic Consulting has clients nationwide, but we primarily serve the following areas: Philadelphia PA, DE, NJ, MD, NY and DC.